Uber blunder in Essex

Bit the bullet and ordered my first Uber ride in November 2014 when I was in London. It went very well but it was for a very short trip.

The second one was in April 2015 and it was from stansted airport to a nearby b&b about 15 minutes away. I loved the fact that you know beforehand who will be picking you up, what the reg number of the car is and where the car is on a map. The driver then called me to pinpoint the pick-up location. So far so good.

Then it all went a bit pear-shape. The driver obviously wasn’t local but that shouldn’t have been a problem as all they have to do is follow their sat-nav on their phone. The driver was supposed to get off the A120 but failed to notice this and continued the journey eastwards towards Braintree. The problem is that there were no exits for quite a while so we actually ended up near Braintree. As the driver was trying to manoeuvre the roundabouts to get back on the westbound A120 he missed yet another exit but this blunder was easier to correct.


Finally ended up at the b&b after a MUCH longer journey. I was already thinking how many stars I will be giving the driver. However then I felt sorry for him and he did say that he will sort it out that I only pay the fee as if the journey was correct. However when I later checked I was charged for the sightseeing version of the trip. Very few stars ended up being given.

The reply I received from Uber support was comforting and I received the refund before I woke up the following morning.

I took a look into the trip and it does seem like your driver took a less than ideal route. I’ve adjusted the fare down to better reflect the typical cost of this trip if a more efficient route was taken. This should reflect on your account within a few business days.

I’ve also shared this with our driver operations team so they can follow up with Caner about his city knowledge and remind him of the standards that riders expect from Uber partners. We only want the best for our riders and that includes a driver with a good grasp of the city so you can be assured that this will be addressed as soon as possible.

Not sure, I might still give them a go next time. I guess its just down to poor driver training.

Carriacou – the island surrounded by reefs

View of Hillsborough from the hospital in Belair

There are two public routes on and off the island. The Osprey ferry and the SVG flight. Now it seems to be an established fact that the ferry is a much more adventurous route meaning it is often a nausea inducing experience even for the more seasoned sea travellers. Anecdotally the trip to Carriacou is usually worse than the trip back. I managed to keep my stomach content down but it was touch and go for about half an hour.

As I mentioned in one of my previous posts the island is relatively small, only 3 by 7 miles and with 8,000 inhabitants. There is very little tourism which is great if you want to experience an unspoilt and “original” Caribbean island but so so good for the locals who often struggle to make a living. The big cruise ships can’t even tie-in (or whatever the correct term is) at the island – as the name Carriacou actually means – the island surrounded by reefs. While I was there there was one big cruiser nearby but it had to anchor about a kilometre out from Hillsborough.

I found most people on the island very very friendly and hospitable and I hope to be back there in the future, enjoying their great island and helping out their four-legged critters at the same time.